Last updated: 20 October 2026
AJ Property Experts is a trading name of Abhijaya Consulting Pty Ltd (ABN 23 676 849 326) (“we”, “us”, “our”). We are a buyer’s agent that helps clients find, assess and buy property. We respect your privacy and handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth). This policy explains what we collect, why we collect it, who we share it with and how you can access or correct it.
1. Who we are
Abhijaya Consulting Pty Ltd, trading as AJ Property Experts
ABN 23 676 849 326
Level 5 Nexus Northwest, 4 Columbia Court, Norwest NSW 2153
Phone: 0470 646 608
Email: gyan@abhijayaconsulting.com.au
2. What personal information we collect
Depending on how you deal with us, we may collect:
- Contact details, such as your name, phone number, email address and state.
- Information about your property goals, such as what and where you want to buy, your budget and your timeframe.
- Financial information you choose to share, such as your borrowing capacity, finance pre-approval status and, for SMSF purchases, details about your fund that are relevant to the purchase.
- Records of our communications, including emails, SMS messages and notes from calls and meetings.
- Website usage information, such as your IP address, device and browser type, the pages you visit and how you arrived at our website (for example, from an ad).
We don’t ask for sensitive information, such as health information. Please don’t send us tax file numbers or full bank account details through our website.
3. How we collect it
- When you complete an enquiry form on our website.
- When you call, email, SMS or message us, including through social media.
- During strategy calls and while we provide our services to you.
- From third parties with your consent, such as your mortgage broker, accountant, conveyancer or solicitor.
- Automatically, through cookies and analytics tools when you use our website.
4. Why we collect and use it
We use your personal information to:
- respond to your enquiry and book your free strategy call;
- work out whether our services suit you;
- provide our buyer’s agent services, including research, due diligence, negotiation and coordinating your purchase through to settlement;
- keep you updated about your purchase;
- send you property information and updates, if you have agreed to receive them;
- improve our website and measure the performance of our advertising; and
- meet our legal and regulatory obligations.
If you don’t provide the information we ask for, we may not be able to help you.
5. Who we share it with
We only share personal information where it is needed. This may include:
- Professionals involved in your purchase, with your consent, such as mortgage brokers and lenders, accountants and SMSF specialists, conveyancers and solicitors, building and pest inspectors, and selling agents (only the details needed to make an offer or progress a purchase).
- Service providers who help us run our business, such as our customer relationship management and form software, email and SMS providers, website hosting, and analytics and advertising services.
- Others where required or authorised by law.
We do not sell your personal information.
6. Overseas disclosure
Some of our service providers store or process data outside Australia, including in the United States. This includes our enquiry form and customer relationship management provider, and Google’s analytics and advertising services. We take reasonable steps to make sure these providers protect your information.
7. Cookies, analytics and advertising
Our website uses cookies and similar technologies, including Google Analytics and Google Ads, to understand how visitors use the site and to measure and show our ads, including on other websites. You can block or delete cookies in your browser settings, and you can manage personalised Google ads in your Google account settings.
8. Marketing
We only send you marketing emails or SMS messages with your consent. Every message includes a way to unsubscribe, and you can ask us to stop at any time by contacting us.
9. How we protect and keep your information
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access, including using secure systems and limiting access to people who need it. We keep personal information only for as long as we need it for the purposes above or to meet legal requirements, and then securely delete or de-identify it.
10. Accessing and correcting your information
You can ask for access to the personal information we hold about you, or ask us to correct it, by contacting us using the details above. We will respond within a reasonable time, usually within 30 days, and may need to confirm your identity first.
11. Complaints
If you have a concern about how we have handled your personal information, please contact us first and we will aim to respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.
12. Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page.